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Customer Service

Shipping & Delivery

At this time, CrownStar Design ships merchandise to locations within the United States and U.S. territories. Additionally, CrownStar Design may ship merchandise to Canada and when possible to other countries. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Privacy & Security

CrownStar Design has created this privacy statement in order to demonstrate our firm commitment to protecting the privacy of our visitors. The following discloses our information gathering and dissemination practices for our website www.CrownStarDesign.com.

We do not release our customer’s personal information to third parties.

Our site uses an order form for customers to request products and services. During order submission, we collect the customer’s personal information (address, phone number, email address, etc) and financial information (credit card numbers). Personal information from the order form is used by CrownStarDesign.com and its agents to send orders to our customers and to contact the customer if necessary. Financial information that is collected is used to bill the user for products and services for that purchase only. Credit card information is not required to place an order with CrownStarDesign.com. CrownStarDesign.com will never sell any customer information to third parties.

Our website operates with an SSL certificate provided by GoDaddy.com, an industry leader in online security. The information exchanged during checkout is encrypted using this SSL protocol. To review details of our relationship with GoDaddy.com, click the GoDaddy.com Site Seal found at the bottom of any GoDaddy.com page.

In order to place an order with CrownStar Design, a visitor may be required to register for an account. We maintain customer address information and order history on our secure servers.

We use visitor IP addresses to help diagnose problems with our server, to administer our Web site, and to collect demographic information for internal purposes. Our site uses cookies to keep track of visitor shopping carts and to store current session information. For more information about cookies, click here. The "Join Our List" page collects email and name information of visitors interested in receiving emails about special discounts and/or new product announcements.

Contacting CrownStar Design.com: If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please contact: CrownStarDesign P.O. Box 212 Palm Springs, CA 92263 Phone: 310.433.6816 Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Returns & Replacements

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). CrownStar Design reserves the right to change its payment procedures at any time without prior notice to you.

We make gift-giving easy, fast and uniquely personal -- we guarantee it!
We sell only the highest quality gifts, which are hand designed and made for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be shipped just the way you asked for it! We understand that everyone makes mistakes (including us!) Please review your order information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (310) 433.6816 if you have any questions about our products, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production to finalize the items for you.

You may also reach us by mail at P.O. Box 212, Palm Springs, CA 92263.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. CrownStar Design makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. CrownStar Design SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL CrownStar Design BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

-- OR Depending on State --

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by CrownStar Design.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. CrownStar Design is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not CrownStar Design.

The inclusion of material on this server does not imply any endorsement by CrownStar Design, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although CrownStar Design tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Trademarks/Terms of Use

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by CrownStar Design. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of CrownStar Design or any third party, except as expressly granted herein.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. CrownStar Design and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if CrownStar Design believes that customer conduct violates applicable law or is harmful to the interests of CrownStar Design and its subsidiaries.

Legal/Copyright Notice

All notices from CrownStar Design to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to CrownStar Design shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: P.O. Box 212, Palm Springs, CA 92263

Delivery shall be deemed to have been made by You to CrownStar Design five (5) days after the date sent.

All content appearing on this Web site is the property of:

CrownStar Design

As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2012 CrownStar Design. All rights reserved.

VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. CrownStar Design and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of CrownStar Design shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

Miscellaneous

The Terms and Conditions constitute the entire agreement between you and CrownStar Design with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and CrownStar Design with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by CrownStar Design. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.


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Phone: 310.433.6816
Email: info@crownstardesign.com

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